What to do if your order hasn't arrived

We're here to help if your order hasn't arrived. Follow these steps to resolve the issue:

1. Check the Tracking Information
Refer to the tracking number provided in your confirmation email. Visit the carrier's website to get the latest updates on your shipment's status.

2. Verify the Shipping Address
Ensure that the shipping address you provided is correct. Mistakes in the address can cause delays or misdeliveries.

3. Allow for Extra Time
Sometimes, orders can be delayed due to weather, holidays, or high demand. Please allow a few extra days beyond the estimated delivery date.

4. Contact the Carrier
If your tracking information hasn't updated or shows the order as delivered but you haven't received it, contact the carrier directly. They may have more detailed information.

5. Reach Out to Us
If you’ve waited beyond the expected delivery period and your order still hasn't arrived:

Email: [e-mail]

Provide your order number and any tracking information. Our support team will assist you in locating your order or arranging a replacement.

We apologise for any inconvenience and appreciate your patience.